In specific cases, we use the term “Designated Countries” to refer to countries in the European Union (EU), European Economic Area (EEA), and Switzerland.
You don’t have to create an account to use some of our service features, such as searching and viewing public infographics. If you do choose to create an account and become a member, you must provide us with some personal data so that we can provide our services to you including your name, email address and/or phone number, occupation, title and a password.
In order to gain access to specific premium features within our Services, you must provide us with payment information, including your credit or debit card number, card expiration date, CVV code, and billing address.
The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing. For example, if you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
Some components of the Services allow you and others to share user content and send personal messages with other registered users and non-registered users. To use this feature, you must provide us with personal information about others including an email address for each recipient. For example, when collaborating on a infographic you may want feedback from other team members or non-team members and you can do so by adding those members as collaborators.
We receive information when you view content on or otherwise interact with the Services, even if you are a visitor. For example, when you visit our websites, sign into our Services, interact with our email notifications, or visit a third-party service that includes content from our Services, we may receive information about you, or combine such information with other personal information. This service usage information includes data such as your IP address, browser type, operating system, the referring web page, pages visited within our Services, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information.
We receive information about you when you or your administrator integrate or link a third-party service with our Services, including information from the third party who provides the linked service. For example, if you create an account or log into the Services using your Google credentials, we receive your name and email address as permitted by your Google profile settings in order to authenticate you. We also provide options within the Services that enable you to link to services such as Slack and Salesforce, so you can receive real time notifications and integrate content within those platforms. To learn more about these third parties’ privacy practices, please consult their privacy policies.
The Services, our service providers, linked services, and third party content that appears on our Services may use other tracking tools, including so-called “pixel tags,” “web beacons,” “web bugs,” “clear GIFs,” etc. (collectively “Web Beacons”) to collect information about your activities on the Services. These are small electronic images embedded in web content and email messages and are ordinarily not visible to users. Like cookies, Web Beacons enable us and our service providers to track pages and content accessed and viewed by users. Also, when we send HTML-formatted (as opposed to plain text) emails to you, Web Beacons may be embedded in such emails to allow us to monitor readership levels so that we can identify aggregate trends and individual usage to provide our audiences with more relevant content or offers. Web Beacons in emails may recognize activities such as when an email was opened, how many times an email was forwarded, which links in the email were clicked, etc. Web Beacons cannot be declined when delivered via a regular web page. However, Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software
Subject to your settings, if you view or click on an advertisement that we have placed on our Services, or the site of a third party, the ad provider will learn that someone visited the page that displayed the ad, may receive information about you such as your IP address, and may through that information or the use of other mechanisms such as cookies be able to personally identify you. Our advertising partners may share information they collect in connection with our advertising, including personal information, with us.
Infogram relies on a number of other companies, agents, and/or contractors to perform services on our behalf and to assist us in operating and providing the Services to you. For example, we may engage such service providers to provide marketing, communications, website hosting, infrastructure and IT services, to personalize and optimize the Services, provide customer service, collect debts, and analyze and enhance data. In the course of providing such services to us, these companies may obtain information about you, including personal information, and that information will be shared with us. We do not authorize these companies to use or disclose your personal information except in connection with providing the services we request from them.
One of our service providers is Google Analytics, which collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. To learn more about how Google Analytics collects and uses your data when you use the Service, and how you can control the information sent to Google Analytics, please review https://www.google.com/policies/privacy/partners.
At this time, the Services do not respond to “do not track” signals sent from web browsers.
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
We use the information we collect including account, payment, contact, and support information to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services.
We also use service usage information to operate our services and ensure their secure, reliable, and robust performance. For example, we use the information to protect the security of accounts and to determine what content is popular on our services.
We use the information we collect including account, service usage and survey information to conduct research and development for the further development of our Services in order to provide the Services to you and others.
We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. In some cases, we apply these learnings across our Services to improve and develop similar features or to better integrate the services you use. We also test and analyze certain new features with some users before rolling the feature out to all users.
We may also use the information we collect to produce and share aggregated insights that do not identify you. For example, we may choose to publish statistics regarding how many members live in the U.S. versus how many live in Europe. If you complete a survey that asks for employment information, we may publish statistics regarding which professions are most likely to use or not use our Services.
Within our Services, we include tailored features that personalize your experience, enhance your productivity, and improve your ability to collaborate effectively with others by automatically analyzing your activities and those of your team to provide better content, notifications, and recommendations that are most relevant for you and your team. For example, we may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites and/or communications. Where you use multiple Services (e.g., Infogram on the web or mobile device), we combine information about you and your activities to provide an integrated experience, such as to allow you to find information from one Service while searching from another or to present relevant information as you travel across our websites.
We use the information we collect, including account and contact information to send communications via email, phone and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We send you email notifications when you or others interact with you on the Services, for example, when you are @mentioned on a comment. We also provide tailored communications based on your activity and interactions with us. For example, certain actions you take in the Services may automatically trigger a feature or third-party app suggestion within the Services that would make that task easier. We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service. These communications are part of the Services and in most cases you cannot opt out of them. If an opt out is available, you will find that option within the communication itself or in your account settings.
We use the information we collect, including account, contact, service usage and survey information to send you information or materials via email about products, offers, and news we think might interest you. In specific cases where we have your consent and you have provided us additional contact information, we may contact you through other channels including telephone. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests of Infogram or its licensees or selected commercial partners. You can control whether you receive these communications as described below under "Your Choices & Obligations" section.
We use the information we collect, including service usage information (which can include your communications) to investigate, respond to and resolve complaints and Service issues (e.g., bugs).
We use the information we collect, including account and contact information to target ads to registered users, visitors and others through a variety of advertising partners. In some cases we also use information including service usage information, and information from web beacons, pixels, and cookies, and device identifiers that we collect as mentioned above to better understand how to promote and advertise our Services to you.
For example, we use Facebook Custom Audiences to promote specific Services on Facebook’s ad platform. We will only use these advertising partners to promote our Services. We do not promote other products or services that are not related to Infogram.
Where required by law or where we believe it is necessary to protect our legal rights, legitimate interests and those of others, we may use or disclose information about you in connection with legal claims, compliance, regulatory, and audit functions, and in connection with the acquisition, merger or sale of a business.
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
We make collaboration tools, and we want them to work well for you. We share information we collect in the ways discussed below.
Within our Services you can create content, which may contain account and contact information, and grant permission to others to see, share, edit, copy and download that content based on settings you or your administrator (if applicable) select. Some of the collaboration features of the Services display some or all of your profile information to other Service users when you share or interact with specific content. You can confirm whether certain Service properties are publicly visible from within the Services or by contacting the relevant administrator.
We enable the sharing of user content on our Services. If your content is public-facing, third parties may access and use it. We do not sell that content; it is yours. However, we do allow third parties, such as search engines (e.g., Google), archives, and other members of the public to access and compile public-facing information.
If you register for or access the Services using an account that is associated with a team or organization, information about you including your account, service usage, and user content will be accessible to that organization’s administrator. In order to enable sharing and collaboration within an organization we also share your account information with other registered users within the same organization. In the case of team accounts, depending on the contractual agreement, we may be considered as a processor of the personal information and the organization and it’s administrator would be the controller of such data.
Our websites offer publicly accessible blogs, and forums. You should be aware that any information you provide on these websites - including profile information associated with the account you use to post the information - may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these Services.
We use others to help us provide our Services. This includes to help us do application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, marketing and analysis. Third-party service providers have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes. All our service providers must meet our security and privacy standards before they gain access to any of your information.
We work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We may also share information with third parties where you have agreed to that sharing.
We work with several third-party advertisers and/or ad networks, to place ads promoting our Services on their platforms. The types of information we share with advertising partners include: device identifiers (e.g., session information) or your contact information based on your consent. You can control whether we may share this information with our advertising partners as described below under "Your Choices & Obligations" section.
In the event you opt to link your account with third-party services, personal information including account information (e.g., full name, email address, username) will become available to them. The sharing and use of that personal information will be described in, or linked to, a consent screen when you opt to link the accounts.
We share information about you with third parties when you give us consent to do so.
We may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our Services, (d) protect us, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Infogram is an affiliate of Prezi Inc. This means, we share information we have about you with Prezi Inc. in order to operate and improve products and services and to offer other Prezi Inc. affiliated services to you.
We provide many choices about the collection, use and sharing of your data, including deleting or correcting data you include in your profile, and controlling the visibility of your content.
You can edit some of your personal information through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
You can ask us to erase or delete your personal information. In some cases (for example, information previously posted in public areas) it may not be practical, or may be unduly burdensome, to delete user data. In the event that we may not delete your information we will inform you.
You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form. Registered users and Visitors can learn more about how to make these requests here. You may also contact us using the contact information below, and we will consider your request in accordance with applicable laws.
California Civil Code Section 1798.83, known as the “Shine the Light” law, permits members of our community who are California residents to request and obtain from us a list of what personal information (if any) we may have disclosed to third parties for direct marketing purposes in the preceding calendar year, including the names and addresses of those third parties. Requests may be made once a year and are free of charge. If you would like to make a request pursuant to California Civil Code Section 1798.83, you must do so in writing via email; please include the phrase “Request for California Privacy Information” in the subject line and in the body of your message.
You may cancel your account and you may opt out of receiving marketing emails from us at any time. In order to cancel your account, opt out of, or modify your personal information, you must do so by logging in and visiting your Settings & Account page and following the instructions provided, or go to our Help & Support page. We encourage you promptly to update your personal information when it changes. Information concerning your past behavior with the Services may be retained by us as long as necessary for the purposes set out above.
Please note that although you may opt out of receiving certain emails, we reserve the right to communicate with you via email regarding specific products and services you have ordered, requested, or inquired about.
Members and visitors in the Designated Countries may have additional rights under their laws. Click here to learn more.
In order to protect both the personal information and the general information that we receive from you through your use of the Services, we have implemented various security measures. For example, when you enter personal information (such as your contact information) on our online forms, we encrypt that information using transport layer security (TLS). We also follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Please keep in mind, however, that whenever you give out personal information online there is a risk that third parties may intercept and use that information. While Infogram strives to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. We cannot guarantee the security of any data provided to or received by us through your use of the Services, and any personal information, general information, or other data or information is provided to us at your own risk.
We will only retain your information to the extent: (a) it is needed for the purposes which we have conveyed to you; (b) we are required by law to maintain such information; or (c) it is needed for us to address any issues or inquiries that you may have. When your information is no longer required, we will dispose of such information by destroying it or erasing it.
We process data both inside and outside of the United States and rely on legally-provided mechanisms to lawfully transfer data across borders.
Countries where we process data may have laws which are different, and potentially not as protective, as the laws of your own country.
If you are a member or visitor in the Designated Countries, we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The primary legal basis for this is always your consent given when you sign up to our Services. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
If you have any questions about the lawful bases upon which we collect and use your personal data click here to learn how to get in touch with our Data Protection Officer.
450 Bryant Street
San Francisco, CA 94107
We will make every effort to resolve your concerns.